Legal notice

Part 1 — Japan — 特定商取引法に基づく表記

Disclosures required for 通信販売 (mail-order sales) under the Act on Specified Commercial Transactions (特定商取引に関する法律).

1. 販売業者（役務提供事業者） / Seller

セノリティックラブ合同会社

Senolytic Lab LLC, a 合同会社 (gōdō kaisha, Japanese limited liability company).

2. 運営統括責任者 / Representative

タイ・バン・デービッド（代表社員）

Thai Van David, Representative Member.

3. 所在地 / Address

〒102-0081 東京都千代田区四番町2-4 ブランズ四番町503

Branz Yonbancho 503, 2-4 Yonbancho, Chiyoda-ku, Tokyo 102-0081, Japan.

4. 電話番号 / Telephone

+81 90 6299 5920

Support is handled by email at hello@voxtiva.com, which is the fastest way to reach us and the route we use for every support, billing and cancellation request. The number above is published in full and is available for enquiries that require it.

5. メールアドレス / Email

hello@voxtiva.com

Privacy, data-subject requests and complaints: privacy@voxtiva.com.

6. 販売価格 / Price

Three plans. Free costs nothing and requires no card. Standard and Pro are subscriptions, billed either monthly or once per year. The annual price is six times the monthly price, so paying annually costs half of twelve monthly payments.

The currency is suggested from your region and you can change it before you buy.

消費税について / Consumption tax. Prices are shown in Japanese yen as they appear at checkout, and the amount charged is the amount shown at checkout. No consumption tax, VAT or other tax is calculated or added on top of it at the payment screen.

7. 商品代金以外に必要な料金 / Costs other than the price

None charged by us. You pay for your own internet connection and any mobile data charges, and for the Google Meet, Microsoft Teams or Zoom account you already use. Voxtiva adds no setup fee, no per-seat fee and no add-ons. Every feature is on every plan, including Free; the plans differ only in how much live translation time they include.

Pro's unlimited monthly live time is subject to fair use.

8. 支払方法 / Payment methods

Card payment through Stripe Checkout, plus whatever other methods Stripe offers your country on the payment screen. We do not pin the list ourselves. Stripe decides what to show you from the methods enabled on our account and from where you are, so what you can pay with is what the Stripe payment screen shows you before you pay.

Voxtiva does not see or store your card number. The subscription is created and charged by Stripe, and Stripe is the party that holds the payment credentials.

9. 支払時期 / Payment timing

Paid plans without a trial. You are charged immediately when you complete Stripe Checkout, and then automatically at the start of each following billing period (each month, or each year on an annual plan) until you cancel.

Standard 7-day free trial. Nothing is charged on the day you start it. A card is required to start the trial. The first charge is taken on the date the trial ends, which is shown to you on the confirmation screen before you continue to card setup. If you cancel before that date, nothing is billed. The trial is available on Standard only, and once per account.

Free plan. No card, no charge, ever.

10. 役務の提供時期 / When the service is provided

Immediately. When Stripe confirms your payment you are returned to your Voxtiva dashboard and the new plan's limits apply as soon as the subscription reaches your account, which is a matter of seconds. There is no shipping, no activation wait and no manual provisioning step.

The Free plan is available as soon as you create an account.

11. 返品・キャンセル / Returns, cancellation and refunds

返品特約 / Return special terms. Voxtiva is a service delivered over the internet and consumed as it runs. Nothing physical is delivered, so there is nothing to return. Under特定商取引法, 通信販売 (mail-order sales) carries no cooling-off period (クーリング・オフ制度の適用はありません). These terms are our 返品特約 for the purposes of Art. 11 and Art. 15-3 of that Act.

How you cancel. Sign in, open the dashboard, go to Plans, and use Manage billing (or the button on your current plan). That opens the Stripe customer portal, where you cancel the subscription yourself. You can also email hello@voxtiva.com and we will cancel it for you. No phone call is required and no retention conversation is required.

What cancelling does. It stops the next automatic charge. Your paid plan stays usable for the rest of the period you have already paid for, and then drops to Free.

Refunds. As a general rule we do not refund a billing period that has already started. There are three exceptions, and they are the same ones set out in full in section 10 of the Terms of Service:

• A new annual term, within 14 days. If you ask within 14 days of the first charge of an annual term, we refund it in full, less a proportionate amount for the live meeting time you used in those 14 days. After 14 days the remainder of that annual term is not refundable.
• Where the law of your country requires it. See Part 2 for EU and EEA consumers and Part 3 for consumers in the United States.
• Where the fault is ours. A charge made in error, a duplicate charge, a sustained failure to deliver the service, a reduction in what your plan includes during a period you had already paid for, or an account we closed without cause.

If Voxtiva is not doing what this site says it does, email hello@voxtiva.com and tell us what happened. We will fix it, and where we cannot, we will refund.

Deleting your meetings is separate from cancelling. Voxtiva does not delete meeting content automatically. Transcripts, translations, summaries and the audio replay copy stay until you delete them from the dashboard or close the account. Cancelling a subscription does not delete them. See the Privacy Policy.

12. 動作環境 / Operating environment

What you need

• A current version of Google Chrome, Microsoft Edge, Safari or Firefox, and a broadband internet connection. Voxtiva runs entirely in the browser; there is nothing to install.
• A Voxtiva account to host a meeting. Accounts are created and signed in through WorkOS AuthKit (password, social login or an emailed one-time code).
• Guests need only the meeting link and its PIN. They do not create an account.
• Browser audio playback for the post-meeting replay, which is served as MP3.

Which meeting platforms work, and how

• Google Meet and Microsoft Teams: a Voxtiva bot joins the call as a visible, named participant. Someone in the meeting has to admit it, the same as any other guest. If it is not admitted, there is no transcript.
• Zoom: no bot joins. The host connects their own Zoom account to Voxtiva once, and Zoom then delivers audio-only Real-Time Media Streams (RTMS) directly for meetings that host starts through Voxtiva. Zoom shows its own in-meeting notice that an app is receiving media. Requirements: you must be the host of the meeting, the meeting must belong to the Zoom account you connected, and realtime meeting content sharing must be enabled in that Zoom account. One Zoom account cannot be attached to more than one Voxtiva account at a time. See Zoom setup and support.

Languages. 35 meeting languages, detected automatically. Each meeting has exactly one translation pair: a primary and a secondary language, chosen by whoever starts the meeting. A guest cannot pick a different language for themselves.

Time limits, per plan

Browsers and connection. Voxtiva is built for the current version of Google Chrome, Microsoft Edge, Safari or Firefox, on a desktop or laptop, over a broadband connection. Older browsers may work and are not tested. Whichever meeting platform you use has its own requirements for Google Meet, Microsoft Teams or Zoom, and those apply on top of ours.

13. 特別条件 / Special conditions

Automatic renewal. Standard and Pro renew automatically. A monthly plan renews and charges every month; an annual plan renews and charges every twelve months. This continues until you cancel. The price, the billing period and the renewal amount are shown on the plan card and again on the Stripe payment screen before you pay.

Free trial converting to a paid plan. The 7-day Standard trial requires a card and becomes a paid Standard subscription on the day it ends unless you cancel first. The exact date of the first charge and the exact amount are shown before you enter your card details.

No fixed order period and no quantity limits. Plans are sold continuously. There is no minimum term beyond the billing period you choose.

One meeting at a time. Every plan, including Pro, allows one active Voxtiva meeting at a time.

Meeting content is not deleted automatically. See section 11.

Part 2 — EU/EEA imprint and consumer information

Information required of a trader supplying a service at a distance to consumers in the European Union and the European Economic Area, under Directive 2000/31/EC (E-Commerce) Art. 5 and Directive 2011/83/EU (Consumer Rights) Art. 6(1).

Trader identity and contact

No EU or EEA establishment. Senolytic Lab LLC is established only in Japan. It has no branch, subsidiary, office or agent anywhere in the European Union, the European Economic Area or the United Kingdom.

No Article 27 GDPR representative has been appointed. Article 27 of Regulation (EU) 2016/679 requires a controller outside the Union that offers goods or services to people in the Union to designate a representative in the Union in writing. Senolytic Lab LLC has not designated one. No UK representative under Article 27 of the UK GDPR has been designated either. Contact the company directly at the addresses above; every enquiry reaches the company itself, not an intermediary.

The main characteristics of the service, and its price

Voxtiva transcribes what is said in a Google Meet, Microsoft Teams or Zoom meeting and translates it in real time between two languages chosen when the meeting starts, then produces a summary afterwards. The plans, their limits and their prices are in Part 1 section 6 and Part 1 section 12. Prices are shown in euros for EU/EEA buyers, are the total payable, and include no additional charges. Payment is taken by card through Stripe.

Duration and termination

Subscriptions run for the billing period you choose and renew automatically until you cancel. There is no minimum term beyond that period. You cancel yourself in the Stripe customer portal, reached from the dashboard under Plans → Manage billing, or by emailing hello@voxtiva.com. Cancelling stops the next charge and leaves the plan usable to the end of the period already paid for.

Right of withdrawal — 14 days

As a consumer in the EU or EEA you have 14 days from the day the contract is concluded to withdraw from it, without giving a reason and without penalty (Directive 2011/83/EU Art. 9). To withdraw, tell us in an unambiguous statement: email hello@voxtiva.com. You may use the model withdrawal form in Annex I(B) of the Directive, but you do not have to. We will refund you within 14 days of receiving your notice, using the same means of payment you used.

How starting the service affects that right. Voxtiva is supplied immediately, which is the point of it. If you ask us to begin supplying the service during the 14-day period, then:

• If you expressly requested that immediate start and acknowledged that you would lose the right of withdrawal once the service is fully performed, the right ends once it is fully performed (Art. 16(a)).
• Otherwise, if you withdraw after using the service for part of the period, you pay a proportionate amount for what you actually used, and we refund the rest (Art. 14(3)).

Our current position. The Voxtiva checkout does not yet present a separate express request and acknowledgement before the service starts. Until it does, we do not treat the right of withdrawal as waived. If you are an EU/EEA consumer and you withdraw within 14 days, email hello@voxtiva.com and we will refund the amount you paid, less a proportionate amount for live translation time you actually used.

Legal guarantee

The service must be as described. Where Directive (EU) 2019/770 on contracts for the supply of digital content and digital services applies, you have the remedies it gives you for a service that does not conform: bringing it into conformity, a price reduction, or termination. Nothing on this page limits those rights.

Complaints and dispute resolution

Email hello@voxtiva.com first. We answer every complaint.

Alternative dispute resolution. Senolytic Lab LLC is not committed to, and is not obliged to use, any alternative dispute-resolution body under Art. 13 of Directive 2013/11/EU.

Online dispute resolution. The European Commission's ODR platform ceased operating on 20 July 2025, and Regulation (EU) No 524/2013 was repealed, so there is no ODR platform link to give. If you want help outside a court, contact the European Consumer Centre in your country (the ECC-Net) or your national consumer authority. Nothing here affects your right to bring proceedings in the courts available to you as a consumer.

Part 3 — United States consumer disclosures

Voxtiva sells automatically renewing subscriptions to consumers in the United States. These disclosures address state automatic-renewal laws, including California's Automatic Renewal Law (Cal. Bus. & Prof. Code §17600 et seq.) and comparable statutes in New York, Illinois, Colorado, Virginia and other states, together with the federal Restore Online Shoppers' Confidence Act (15 U.S.C. §8401 et seq.).

The automatic renewal terms, stated plainly

Your subscription renews by itself and your card is charged again, automatically, until you cancel.

• What renews. Standard or Pro, whichever you bought.
• How often. Every month on a monthly plan. Every twelve months on an annual plan.
• How much. The same amount each time: Standard $20 monthly or $120 annually; Pro $50 monthly or $300 annually. Prices in euro and yen are in Part 1 section 6.
• When the first charge happens. At checkout, unless you started the 7-day Standard free trial, in which case the first charge happens on the day that trial ends.
• How long it goes on. Indefinitely, until you cancel.
• How to cancel. See below. Cancelling is entirely online and takes about four clicks.

These terms are presented before you pay, on the plan card and again on the Stripe payment screen, and you have to affirmatively act (choose the plan, then complete checkout) before any charge is made. For the free trial, a confirmation screen states the date billing starts and the amount that will be billed before you are asked for a card.

How a US customer cancels

1. Sign in at voxtiva.com and open your dashboard.
2. Go to Plans.
3. Choose Manage billing (or the button on your current plan). This opens the Stripe customer portal.
4. Cancel the subscription there.

You can cancel this way at any time, entirely online, in the same place you bought the plan. You do not have to call anyone, wait for business hours, or explain yourself. If you would rather we did it, email hello@voxtiva.com and we will cancel for you and confirm by reply.

Cancelling stops the next charge. Your plan keeps working until the end of the period you already paid for, then becomes Free. Your meetings, transcripts and summaries stay in your account until you delete them.

Free trial

The 7-day Standard trial requires a card. Nothing is charged during the trial. On the day it ends, the Standard subscription begins and the card is charged the Standard price for the billing period you selected. Cancel before that date and nothing is billed. The trial is offered once per account, on Standard only.

Reminders before you are charged

We do not send renewal reminders, and you should not plan on one arriving. Voxtiva sends exactly two emails: the post-meeting summary and a meeting-share invitation. There is no email before an annual plan renews and none before the 7-day trial converts.

What you get instead: the renewal date and the amount are shown at checkout before you pay, they are shown again in the Stripe customer portal whenever you open it, and cancelling there takes about four clicks and stops the next charge. If you want a reminder, put the renewal date in your own calendar on the day you buy.

Refunds

We do not refund a billing period that has already started, except where a state law requires it or where Voxtiva did not work as described because of a fault on our side. If a charge was made after you cancelled, or you were charged in a way that does not match what this page says, email hello@voxtiva.com and we will refund it.

California residents

Under Cal. Civ. Code §1789.3, California users may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.